Frequently Asked Questions

Send us the documents and the recipient's details. We arrange service, document the attempts, and return the appropriate proof of service once it is completed — for law firms, accounting firms, banks, government agencies and private clients alike. See our process serving service.

We draw on decades of industry experience, a qualified team of professionals, current technology and communication tools, direct access to government agencies, and a global network of trusted agents and partners — each with their own proven toolkit — to ensure fast, efficient service. That combination lets us handle urgent cases, tough cases, and most things clients bring to us.

You can reach us by phone at 613-877-2049, toll free at 1-877-841-3354, or by email at info@frontenaclegal.com.

Our solutions are customized to best suit the needs of our clients, so turnaround times depend on the level of service, urgency, and other variables. Contact us by phone or email to discuss your needs, and we can provide a firm estimate of the required turnaround time. Our published Emergency, Urgent and Rush service levels are one part of that — see our pricing page.

Yes — our invoices can be paid by cheque or using the online link to pay by credit card.

Our main office hours are Monday to Friday, 8:00 am – 5:00 pm, excluding statutory holidays (administrative office — no walk-in service). Our night-time staff and global network of trusted agents and partners enable us to provide extended and global service outside those hours — see emergency, after-hours and sunday service available.

From our head office in Kingston, we offer fast, efficient service anywhere within our local service area, which covers 44 communities from Brighton to Brockville, and north to Perth and Smiths Falls. Outside our local service area we work through an extensive network of experienced agents to provide service across Canada and the United States. Contact us for rates and turnaround times outside our area.

Our main office location and mailing address is 916 Princess Street, Kingston, ON K7L 1H1.

Yes — we have a global network of trusted agents and partners who, together with our core team, let us offer a full suite of legal support services worldwide.

Frontenac Legal's services cover four key areas: document retrieval, litigation searches and due diligence services; courthouse issuing and filing and service of documents; corporate and entity management services; and authentication and legalization of foreign papers. See our services page for the full list.

Yes. People need to be found for a variety of reasons. We provide full skip trace capabilities to find people who either don't want to be found, or don't know that someone is trying to reach them after they've moved. See our skip tracing service.